1. Who we are

Rettix Ltd is a UK-based company providing digital services, IT setup, hardware installation, ecommerce activity, supplier communication, import coordination and related business support.

Website: https://rettix.uk
Contact email: sales@rettix.uk

2. Personal information we collect

We may collect personal information when you contact us through the website contact form, email us directly, call us, request information about our services, or communicate with us about supplier, ecommerce, IT setup or business support requirements.

• Your name
• Company name
• Email address
• Phone number
• Enquiry type
• Message content
• Business information you choose to provide
• Technical website information such as IP address, browser type, device type and basic usage data

3. How we use your information

We use personal information to respond to enquiries, communicate with potential customers, suppliers and business contacts, provide information about our services, manage digital services, IT setup, hardware installation or ecommerce-related enquiries, maintain website security and keep basic business records.

4. Lawful basis for processing

We process personal information only where we have a lawful basis under UK data protection law.

• Legitimate interests — to respond to business enquiries, manage communications, protect the website and operate our business.
• Contract or steps before entering into a contract — where you ask us to provide a quote, service, proposal or business support.
• Legal obligation — where we need to keep records for accounting, tax, regulatory or legal reasons.
• Consent — where consent is specifically requested, for example for optional communications or cookies where required.

5. Contact forms and email communication

If you submit a contact form, the information you provide is sent to Rettix Ltd so we can respond to your enquiry. Contact form submissions may include your name, company name, email address, phone number, enquiry type and message.

We do not use contact form information for unrelated marketing without permission.

6. reCAPTCHA and spam protection

Our website may use Google reCAPTCHA or similar tools to reduce spam and protect the website from automated submissions.

These tools may process technical information such as IP address, browser data and user interaction signals to determine whether a form submission appears legitimate. Google’s own privacy policy and terms may apply to its services.

7. Cookies and analytics

Our website may use cookies or similar technologies to support basic website functionality, security, analytics and performance. Cookies may help us understand how visitors use the website and improve the website experience.

If analytics or marketing cookies are used, we will aim to provide appropriate cookie information and controls where required.

8. Who we share information with

We do not sell personal information. We may share information with trusted service providers where necessary.

• Website hosting providers
• Email service providers
• IT support providers
• Spam and security tools
• Professional advisers such as accountants or legal advisers
• Compliance, supplier or commercial support providers where relevant to your enquiry

9. International transfers

Some service providers may process data outside the UK. Where this happens, we aim to rely on appropriate safeguards required under data protection law.

10. How long we keep information

We keep personal information only for as long as reasonably necessary.

• General enquiries: up to 24 months
• Customer, supplier or project communications: up to 6 years where needed for business, accounting or legal records
• Technical and security logs: usually shorter periods unless needed for investigation or security

We may keep information longer if required by law or if a dispute, claim or legal obligation applies.

11. Your rights

Under UK data protection law, you may have rights in relation to your personal information.

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion
• The right to object to certain processing
• The right to restrict processing
• The right to data portability in some circumstances
• The right to withdraw consent where processing is based on consent

To exercise your rights, contact sales@rettix.uk.

12. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no website, email system or internet transmission is completely secure.

13. Links to other websites

This website may contain links to external websites. Rettix Ltd is not responsible for the privacy practices or content of external websites.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

15. Complaints

If you have concerns about how we handle your personal information, contact us first at sales@rettix.uk.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.